This page (including documents to which it refers) describes the conditions of withdrawal and return.
We invite you to carefully read the Terms and Conditions of Sale before placing an order on our site.
RIGHT OF WITHDRAWAL
Purchases made on our website are subject to the provisions of Legislative Decree n. 185 of 22/05/1999, dictated with regard to distance contracts, in cases where the delivery of the goods occurs at the residence of the purchaser, as such purchases are completed outside the business premises. The importance of the above law is embodied in the provision concerning the purchaser’s right of withdrawal as provided by the Consumer Code Legislative Decree 206/05 (former right of withdrawal) and Legislative Decree 21/2014.
To exercise the right of withdrawal and to return your products, send a notification letter to:
Azienda Agricola Emilia
Via Foschiero, 782 – 41057 Spilamberto (MO)
or by email: info@aziendaagricolaemilia.it
within 14 working days from the date of delivery of the goods.
The right of withdrawal is subject to the following conditions:
– it does not apply to unsealed products if open;
– the products must be packaged using the cool pack that Azienda Agricola Emilia include in the packaging and this should be refrozen appropriately.
– the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer;
– AZIENDA AGRICOLA EMILIA is not liable in any way for damage or theft / loss of goods returned with uninsured shipments.
AZIENDA AGRICOLA EMILIA will refund the customer the full amount paid minus shipping charges and ancillary costs, within 14 days of the return of goods, by transferring the amount owed to the customer’s credit card or bank account. In the latter case, the customer shall promptly provide the necessary bank details for the refund (IBAN).
For further information on how to return the goods, contact AZIENDA AGRICOLA EMILIA on + 39 059 8676146 or by e-mail info@aziendaagricolaemilia.it
PRIVACY
All data is transmitted and processed within the utmost respect for the Privacy Act. It will be used for the sole purpose of completing your orders or, where you authorise us to do so, to inform you of deals, promotions or contests on the website aziendaagricolaemilia.it
Read the privacy policy
For further information or clarification, please contact us using the contact details given or the form on the CONTACT US page.